Most companies have had a long time to prepare for the restrictions against calling cell phone numbers without written permission. It's important to scrub and archive cell numbers through a top provider - whether you’re calling them or not.
This video is for informational purposes. Be sure to consult your own attorney for questions specific to your business.
Your in-house IT or technology professional may or may not have top cell scrubbing procedures that'll hold up in court. And what happens when he or she goes on vacation, or changes jobs? Are the critical records available in the timeframe and format required?
Your defense is only as good as how accurate and up to date your records of these procedures are.
And how is your contact center or fulfillment house contacting these cell records? The method of call initiation - Automatic Telephone Dialing System or certified manual calling system - is critical today.
Complete, updated cell phone records aren’t all that available. Our system updates cell phone records every day. Why? Because when a consumer has a cell phone, they want the solicitation calls to stop—and they want them to stop immediately! Not next week or next month – right now, unless you have express written consent. And they have a much higher propensity to complain if they do receive a call.
Do-Not-Call Protection makes it easy to include cell phones in your scrubbing procedures under a single compliance umbrella.
For more information, call my direct line at 561-317-3001.