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Lead Generators don't need Litigator Scrub?

[fa icon="calendar'] Aug 17, 2017 7:30:00 AM / by Bob Traylor posted in TCPA Compliant Lead Generators

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You're a lead generator. After you sell your lead, what a client does with it just isn't your responsibility, right?. Traditionally, you've been responsible for the lead creation only. Compliance is up to the client. But lately, it seems more dangerous. Like your prospect lead being followed up via acceptable TCPA calling procedures may be your responsibility. Like certifying if it's a cell, VoIP or landline. As the new FCC expands the chain of liability exposure for all call participants, maybe it's time to take a closer look.  

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5 Small Business Calling Traps.

[fa icon="calendar'] Aug 8, 2017 7:03:00 AM / by Bob Traylor posted in B2B Compliance

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How much number supression should should you do when calling small to medium sized businesses? If you remove every single cell - will the calling universe of potential prospects be to small? Companies making business to business calls continue to end up in TCPA court - and losing. 

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Should we call leads that have already sued?

[fa icon="calendar'] Aug 1, 2017 7:30:00 AM / by Bob Traylor posted in Litigator Scrub

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So there's this list called Litigator Scrub that eliminates former TCPA filers. But who's responsibility is it to make sure we don't call them. The lead generator? The call platform provider? And why is nobody talking about this.

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Call Platform Providers Beware: FCC may have your number!

[fa icon="calendar'] Jul 25, 2017 7:30:00 AM / by Bob Traylor posted in Call Center/Dialer Compliance

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Did you hear about the FCC's $2.88 million Dialing Services Inc. fine? It's important because it shows the reach of the FCC’s implementation power concerning platform providers. Dialing Services did not conduct the robocalls. But the FCC determined Dialing Services platform had been so connected in the deployment of the calls, it was like the company had done the deed itself. 

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Why don't TCPA Defense Lawyers recommend Litigator Scrub?

[fa icon="calendar'] Jul 19, 2017 7:30:00 AM / by Bob Traylor posted in Litigator Scrub

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Many TCPA defense attorneys remain unaware of valuable call protection tools like Litigator Scrub. They cannot legally sell off-the-shelf compliance tools designed to perform day-to-day heavy compliance lifting. They are limited to selling advice on the importance of things like Cell Phone Scrubs and DNC List Scrubs. But how to implement these services efficiently - making everyday call compliance chores work so they'll hold up in court. So they'll motivate predatory attorneys to keep on walking - not so much. 

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Why legitimate telemarketers keep getting sued.

[fa icon="calendar'] Jul 11, 2017 7:30:00 AM / by Bob Traylor posted in Call Center/Dialer Compliance

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"Nothing is wrong with your credit card, but you must press one for critical information..." Sound familiar? "This is your Google ad lady...This is the IRS calling...This is Microsoft repair..." The real Google, IRS, and Microsoft Repair would never call you by the way! In April 2017 there were 2.5 billion robocalls placed in the U.S. The FCC defines them as:  Unsolicited, pre-recorded messages placed without written or verbal consent. All this gratuitous scamming makes it difficult for legitimate companies to communicate - and tough for authorities to catch the intentionally unlawful perpetrators.

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Wish I'd known about Litigator Scrub for TCPA.

[fa icon="calendar'] Jul 6, 2017 7:30:00 AM / by Bob Traylor posted in Litigator Scrub

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Uh oh - too late - did it again: Called a professional TCPA litigant. You know, the consumer plaintiff that files in multiple districts just to see what sticks. The TCPA antagonizer filling out your lead form only to bait you into improper follow-up. Even as a helpful, well-trained call associate you have no chance at spotting these expert Telephone Consumer Protection Act prosecutors - until it's too late.

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Dish fined $280M over DNC. How come this took so long?

[fa icon="calendar'] Jun 21, 2017 7:30:00 AM / by Bob Traylor posted in B2C Compliance

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Dish Network has had a rough go of it with call compliance. Some would say a complete disregard for the Do-Not-Call and TCPA Laws. Going to their annual meetings as a compliance provider yielded some memorable laughs from the many, ah, wild west vendors: "Ya mean ta tell me we need to watch who we call..." Let's take a look at the recent decision.

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What is a TCPA Litigant Scrub?

[fa icon="calendar'] Jun 13, 2017 7:30:00 AM / by Bob Traylor posted in Litigator Scrub

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A TCPA Litigant Scrub is an effective way to eliminate former call prohibition prosecutors and professional consumer plaintiffs from your call lists. It's made up of phone numbers associated directly with TCPA complaints, numbers from clients, and skiptracing appends. Litigant Scrub is subscription based, consists of about 120,000 participants and is updated at 1200 per month. It can even be used to cleanse your inbound web forms from potential plaintiffs eager to bait you into follow-up call errors.

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Use a Former TCPA Plaintiffs List for Safer Call Campaigns.

[fa icon="calendar'] Jun 6, 2017 7:30:00 AM / by Bob Traylor posted in Litigator Scrub

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Virtually every phone-centric marketing company and servicing business agrees : Don't call previous TCPA lawsuit filers. It's at the top of their phone security list. Call centers concede the importance. No room for objections here right? So why doesn't every company screen out these troublemakers before calling? The one's causing many of class actions - and 40% of whom have sued more than once under the statutes. Let's look at some excuses that could cost you.

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Bob's Missionbob_mission

To help keep you out of trouble with out-of-control DNC & TCPA rules and professional consumer litigants wanting to squeeze every drop of money from your challenged coffers!

I also pick up the phone, so you can call my personal line directly at  561-317-3001 with any specific questions.

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