Predatory Attorneys are having a compliance field day with dialers. Power dialers, predictive dialers and hosted dialers. For businesses, call centers, and financial institutions. Luckily, there's an easy solution to help eliminate calling these previous TCPA court filers before it's too late.
Hosted Predictive Dialers add Litigator Scrub to TCPA Compliant Solutions.
I only get Dialer Leads from Professional Brokers - so I'm Exempt from TCPA, Right?
"My lead broker handles all that compliance stuff, so I'm good."
Too many trusting phone marketers have ended up in court thinking Do Not Call and TCPA chores were handled by their brokers, vendors, or IT department. Last year, 100% of lawyers attending the Compliance Summit in Washington D.C. were actively involved in lead procurement cases. And companies supplying TCPA lead technology solutions average upwards of two challenges a week from probing attorneys.
A provable lead procurement process. The one stickler in the compliance chain we've never been able to solve. Express written consent that will actually hold up under legal scrutiny. Available to all businesses. Last year, 100% of TCPA Defense Attorneys in attendance at the 2015 Compliance Summit in Washington DC were involved in some sort of lead procurement defense. Yet lead brokers claim it’s not an issue. Tell that to the major companies struggling to find call compliant sources of leads and engage customers.
How do I know my Outbound Dialer Vendor is TCPA Compliant? (And should I believe them?)
A cursory search under “TCPA Compliance Solutions” reveals that lawyer’s opinions are front and center. Connect First, for example, a top call center/ fulfillment house, hired my friend, Nick Whisler, from MacMurray, Peterson & Schuster to endorse their solutions page: “Connect First has taken significant steps to ensure the TCPA Safe Mode Solution is entirely segregated from equipment that is capable of auto-dialing telephone numbers. Calls made by customers using the TCPA Safe Mode Solution are not made using a different “mode” on a predictive dialer; rather, they are made by entirely different equipment."
Many list brokers, lead providers and data suppliers on the internet claim to have the new TCPA Laws safely handled for their clients. What you need to know, how to do it, and be protected. Some of the advice seems a little ahh farfetched - and downright impractical. Many TCPA Lawyers are even confused, as they spar over the October 16th, 2013 TCPA cell updates on our Webinars. And now, after the FCC Declaratory Ruling in June, the consumer has even more call prohibition rights. The kind that can put you out of business if you aren't paying attention.
Dialers, hosted dialers, and fulfillment houses have come a long way since the early days of Do-Not-Call Compliance. Rarely do you hear anymore, “Compliance? We’ve never had a problem before. Don’t worry about it. It’s a free Country, call where you want!” – like in the early days.
Still, dialer DNC / TCPA solutions vary wildly. From completely home grown internal solutions– to certified integration with a top DNC Compliance service provider.