Working with Bob has helped us understand the ongoing ramifications of the Do Not Call and TCPA Laws - before the regulators do. The biggest thing for us is the value of ongoing compliance procedures – as these laws constantly change and become more stringent. And having a true compliance partner/expert hasn’t cost us a lot of money – but it sure has saved us a lot – and maybe even kept us in business.
I’m constantly amazed at my peers’ lack of knowledge in the dangers of calling cell phones, as well as the importance of certifying their dialing equipment as either an ATDS or Manual Dialing System. If you don’t get these types of procedures out of the way upfront, should you ever go to court, it will be too late. Call recordings is another one. Can we get our hands on them when we need em’? Bob has been a big help in making sure our compliance calling systems are up to date and available if we ever need to defend ourselves down the road.
Did you know that five States don’t allow cell phone calling at all? I didn’t. Until
Do-Not-Call Protection suggested an easy multi-agent plan for our off-campus callers to easily identify these prohibited calls. And if something changes in the law, either with a State or via the Feds, the changes are automatically incorporated in the system, so we don’t have to worry. Much easier than the manual listing downloads and comparisons we were fooling with before. And unlike our previous system – actually designed from the ground up to withstand legal
I knew nothing about the Do Not Call Laws a year ago when taking over our compliance chores. Bob has held my hand (so to speak!) throughout the entire TCPA education process. Making sure department heads and vendors are on board and happy with automated compliance procedures allowing us to sleep easy at night. If it’s too much of a hassle to comply, it’s much more difficult to get DNC initiatives in place – that much I did know! But it’s been an easy transition, making sure all policies and enforcements are in place every day and proper records are available. So now our marketers can concentrate on what they do best: Selling! Knowing everything is in place to help keep us out of trouble.