With so much attention on B2B cell phone scrubbing after the October 16th TCPA cell law change, don’t forget about the National Do-Not-Call List. As the FTC was quick to point out at the most recent Washington D.C. Pace Summit: B2B telemarketers need to scrub out home-based businesses on the national DNC list, something few B2B call centers seem to do.
According to top TCPA consumer lawyer Sergei Lemberg, Principal at Lemberg Law, call centers can substantially cut down on the chances of a TCPA suit with a few “respectful” precautions.
As a business owner, it’s your job to make sure your independent agents have as much freedom as possible to use the phone, reaching out to new and existing clients – but without endangering your company against the Do Not Call Laws.
Supervising these offsite workers can be a challenge. Are they following proper DNC number checking procedures before calling? Does my company have liability exposure here?
We get asked this a lot – and now may be the time to take a serious look at your traditional outgoing phone solicitation model, and confront that nagging question: "There must be some way NOT to follow the Do Not Call Laws, right?"
A lot of tech, software, and Internet companies were taken by surprise on Oct. 16, 2013. That’s the date the Telephone Consumer Protection Act (TCPA) rule against calling cell phones numbers using automatic telephone dialing systems (ATDS) became“consumer agnostic.”
As an independent professional phone sales person, whether Real Estate, Insurance Agent, Financial or Mortgage broker – proper Do Not Call Law Compliance protections are a must today. Especially with additional State and Federal Cell restrictions coming into play. Here are some tips to help shore up your DNC / TCPA Compliance obligations before picking up the phone:
With the October 16th 2013 Cell Phone Calling update – cell phones are no longer consumer agnostic ie it doesn’t matter if the phone is for business or pleasure. You’re not supposed to call cells with any kind of auto assisted dialing system, including predictive dialers or pre-recorded messaging. But there may be other hidden risks too.
10 years after the birth of the original Do Not Call state and national lists, I still get calls from real estate agents, insurance professionals, financial advisors, and others asking some version of, “How does the Do Not Call list work?” and "What do I need to do to protect myself." So here's a primer on how to help yourself, and your company, when reaching out to solicit consumers and other businesses.
