Some call centers have quality assurance and performance metrics down - to the point where they never get complaints. It could be worth thousands of dollars to professional telemarketers, debt collectors and sales pros to find out why. It could even keep you from going out of business today. What secrets do these phone jockey Gods know that we don't? We think it's worth a look.
Are you setting yourself up for Do-Not-Call and Telephone Consumer Protection Act (TCPA) lawsuits?
So you have your compliance policies, procedures and enforcements in place. Your team is making calls. But where is the most exposure to DNC and TCPA suits? – As a company letting call centers and fulfilment houses call on your behalf, you’re responsible for vendor oversight – but what do you even look for there?These are the groups that are most likely to sue you:
According to top TCPA consumer lawyer Sergei Lemberg, Principal at Lemberg Law, call centers can substantially cut down on the chances of a TCPA suit with a few “respectful” precautions.
