Virtually every phone-centric marketing company and servicing business
Top 6 excuses to not get Litigator Scrub:
We didn't know a former DNC/TCPA litigant list existed.
That's a tough one to hide behind today as this information has been so well publicized. Go on the internet and type in anything close to "How do I eliminate former TCPA plaintiffs from my calling lists" - and article after article will show up. Speak into your mobile phone a similar Google request, and you can't escape learning about this top compliance tool.
The list is too expensive.
Ahh. Not eliminating former call prohibition prosecution experts is expensive. Class actions with this group are in the millions of dollars today. New successful trials are popping up every day. Crazy stranger-than-truth accusations you'd never think of. Just this morning Experian objected to a $14.5 million American Eagle text settlement for 600,000 errant communications to customers. What? I thought American Eagle was a store at the Mall...
Too much number fallout.
This one doesn't hold up. In fact, a previous TCPA Litigator Scrub is the only top compliance tool that doesn't eliminate alot of numbers from your call lists and
Updates are a hassle to load in our system.
You're refreshing call data continuously anyway. Federal and State DNC lists, in-house company specific no-call requests, cell scrubbing. One more compiled group of numbers just isn't a big problem. It fit's right in with your existing system - And is arguably the most critical list.
None of my peers are eliminating these former call complainants.
You got that right! As a percentage of users, almost no companies have an interest in just not calling numbers they know will sue them. No matter what. Whether they're right or wrong. Calls that will for sure make their life miserable. Further, most call centers appear to have little interest in helping out the companies on who's behalf they are calling by eliminating former litigants. Begging the question: Why would anyone pick up the phone and knowingly dial a professional consumer call prohibition litigant anyway?
Our Executive Team thinks this is an extravagant expense.
Management groups can have difficulty coming to a consensus on eliminating former litigants from call lists. That is until a certificate of demand lands on their doorstep from a professional consumer TCPA litigant. Unfortunately, by then it's too late. The deed has been done. Prosecutors like Sergei Lemberg send out thousands of accusatory letters to unsuspecting businesses on behalf of consumers. Letters that must be answered. Attorneys fishing for potential class actions in B2C and now B2B. Looking for companies with less-than-robust compliance procedures in place.
So yes everyone agrees. Eliminating past TCPA Litigants from call lists is the right thing to do. For yourself and your clients. Easy right? Just don't call former call prohibition litigants. Got it.
But actually doing it. That's another thing.
For more information on how to eliminate former DNC, TCPA, FDCPA, FCRA and CFPB
You can also contribute to our list of excuses if you like!!! ha.
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Litigator Scrub critical to TCPA FDCPA Compliance after FCC Declaratory Ruling
- Do I need a Litigant Scrub if I'm already scrubbing for TCPA and DNC Cells?