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Call Centers: Litigator Scrub can help Protect your Clients.

[fa icon="calendar"] Nov 22, 2016 7:30:00 AM / by Bob Traylor

bigstock-Man-Hand-Writing-You-Don-t-Nee-118899251 (1).jpgSafe to say, companies relying on call centers, fulfillment houses, virtual and hosted dialers for their outgoing communication requirements have no idea how devastating it can be to get tangled up with previous TCPA litigators. And clients count on you to help guide them against ongoing call prohibitions, whether you know it or not. Sure they've read about the $75 million dollar fines to banks and cruise lines, but it may not be real for them. That is, until they get hit with personal litigaton mishaps. Then they'll ask, "Why didn't you help protect me?"

 
 
 
 
 
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Your customers will always be resistant to including a previous Litigant Scrub with their ongoing, everyday call procedures. Both for existing clients and new campaigns. A few hundred dollars to protect against predatory TCPA Attorneys and professional consumer litigants causing most of the lawsuits just doesn't seem that important. Better to get the campaign out quickly, as most are under the gun to meet client deadlines or call center availabilities.

Your clients probably don't realize the full TCPA risk.

No matter what outreach method they're using: Avatars, Ringless Voicemail, Live Operators, Cold Calling Lists, Previous Customers - and now Current Customers - They don't realize how quickly customers and prospects can turn on them. Or pre-litigation demand letters can show up at their doorstep. Filings that must be handled as legitimate lawsuits - with all the time, money, and emotional strain that entails.

And these laws are so hopelessly slanted in favor of the plaintiff, even if you're right. Folks that have filed before - the ones that make a living out of this or know someone that does - have all the time in the world to make your clients life miserable.

Your call center may get dragged into litigation anyway should a problem occur.

I know. You think you're protected from client problems. He signed off on everything. "This is an 'as is' service. But what about plain old common business sense? If your client knew how to make calls legally he wouldn't need you, right? Fulfillment houses have a certain built-in degree of support and security that comes with the territory. It's also a good way to cement your relationship. And everyone in the calling chain is responsible to some degree for compliance.

"If I include Litigator Scrub, I am responsible for their compliance, right?"

Nope. That's the beauty of it. Previous litigant scrubs are not required. Not making any guarantees. Not saying you still won't get sued. But you are showing an incredible amount of caring and deep relationship trust with your client. Compliance speaks to his soul. It's the one thing that could shut his business and livelihood down in a heartbeat.

So use Litigator as a differentiator. To help close the sale. Something your peers don't have. Most other call centers, fulfillment houses and marketing companies are not helping clients sidestep the biggest threat they face: folks that have sued before. Brag about Litigator. Include it in your clients campaigns for free if you like. It builds the trust for both of you.

Litigator Scrub - the one compliance tool we can all agree on.

Your Attorney may initially shy away from including Litigator Scrub. Saying it implies a promise to protect against call statute violations. But  at the end of the day, he knows it's good for both of you to stay away from the troublemakers.

You're executive committee or management team may not warm up to Litigator right away. Concerned about covering the costs and passing them onto clients. But our most successful centers just include Litigator. They use it as a differentiator and a closer. An emotional reminder letting partipants know how much they care.

Include Litigator Scrub for your clients.It's the right thing to do. 

Add a previous TCPA Litigant Scrub in your customer call campaigns. It's the right thing to do. It will help protect them against the biggest threats - The ones that can put them out of business. Folks causing most of the legal problems. (And you're not making any formal compliance commitment that could come back and bite you!) 

It's good business to stay away from the professional consumer litigants and associates. The ones that will sue your clients every time.  

 

Call me and let's talk about helping your customers, and yourself, through this easy, cost-effective program. My personal line is 561-317-3001 or email me here - Bob

 

How we put Litigator Scrub together:

A good Litigator Scrub is difficult to create. Most lists are designed to help lawyers with individual case details - not flagging down every cell, voip and landline associated with those cases. The list itself is about 100,000 numbers including every DNC, TCPA, FDCPA, FCRA and CFPB court filing contact, and is updated at 1000 to 1200 new entries per month. That's where the value is - New filings. Over a third of these guys have sued more than once under these statutes. Telephone Consumer Protection Act claimants were by far the fastest growing catagory last year. Let's talk more about what goes into the list and if it's right for you. Call me at 561-317-3001 - Bob

 

Related Articles:

 DNC Compliance Guide

 

 

Topics: Litigator Scrub

Bob Traylor

Written by Bob Traylor

My name is Bob Traylor. Myself, along with my industry friends and leaders, write every DNC Blog on this website personally. We’re not here to regurgitate the latest case law, or confuse, obfuscate, and paralyze. We’re here to help you ask the right DNC questions on your road to appropriate call protections. To point you in the right direction for a more trouble-free outreach calling experience.

And go ahead and sign-up to receive these blogs. You’ll find tips, tricks and secrets that will make a difference in your daily compliance initiatives – I guarantee it! - Enjoy!

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Bob's Missionbob_mission

To help keep you out of trouble with out-of-control DNC & TCPA rules and professional consumer litigants wanting to squeeze every drop of money from your challenged coffers!

I also pick up the phone, so you can call my personal line directly at  561-317-3001 with any specific questions.

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