Some call centers have quality assurance and performance metrics down - to the point where they never get complaints. It could be worth thousands of dollars to professional telemarketers, debt collectors and sales pros to find out why. It could even keep you from going out of business today. What secrets do these phone jockey Gods know that we don't? We think it's worth a look.
You may have read about the recent Fourth Circuit Court of Appeals ruling highlighting that calls made to a residential line using an autodialer can violate the Telephone Consumer Protection Act (TCPA) if the residential line service charges for incoming calls. The calls to that number were made using an automated telephone dialing system (ATDS), a violation of the FCC's TCPA Compliance Laws. As you know, the statute prohibits “Making any call….using any ATDS or artificial or prerecorded voice… to any service for which the called party is charged for the call.”
Because the VoIP service charged for the calls, the TCPA definition was met, and a violations penalty of the act was triggered. Up to this point, statute violations have only been set off by cell phone calling procedures. What to do? -
Terrified to call cell phones? You’re not alone. Lots of companies have just stopped altogether. Scared to death of going out of business from fines. And rightfully so. But now there’s a way to safely voice broadcast. Most companies don’t know about it. That’s a good thing. Because if everyone used it, it might not be so wildly productive. It's called Ringless Voicemail.
Be careful who you entrust with your call compliance chores! Dino Tsibouris, Tsibouris & Associates, LLC, listed in The Best Lawyers in America in the area of Technology Law 2007-2011, answers questions about vendor compliance and how it can cost you through DNC & TCPA enforcement actions - and what you can do about it.
Talk about job security—or lack of it! Many compliance officers don’t seem to appreciate the precarious position in which their livelihood has been placed. You’re on the hot seat. Your safety, future, income, car payments—life as you know it—are at risk, along with your company’s future.
I just attended a webinar where 20% of the attendees were engaged in active TCPA Litigation. Boy did that get my attention. Speakers Nick Whisler from Mac Murray, Petersen & Shuster LLP; Geoff Mina, CEO and Founder, ConnectFirst; and Ryan Thurman from DNC.com offered up some critical compliance advice and tips—especially when put on the spot with unrehearsed real-world “we could go out of business over this” issues and answers. If you missed it, read on and re-visit with me…
Setting yourself up for needless TCPA lawsuits? Join the club. Many companies aren't properly identifying previous litigants, and getting hit with class actions for millions. That's big time money. Luckily, there's a way to still call your good prospects, without compromising your calling lists.
If you're a Debt Collector looking to increase cell phone penetration - you know TCPA compliance fines can put you out of business. Reaching out and interrupting consumers with your call can cause complaints. And big money. And live associate calling is expensive. But Direct-to-Voicemail Ringless Broadcasting sends one voicemail to thousands of consumers quickly - without ringing the phone and without charging for the call - and without causing complaints!
And straight to voicemail enterprise technology carries TCPA, FDCPA and FCRA compliance a step further - by never touching the wireless network at all! Here's what you need to know.
Are you setting yourself up for Do-Not-Call and Telephone Consumer Protection Act (TCPA) lawsuits?
So you have your compliance policies, procedures and enforcements in place. Your team is making calls. But where is the most exposure to DNC and TCPA suits? – As a company letting call centers and fulfilment houses call on your behalf, you’re responsible for vendor oversight – but what do you even look for there?These are the groups that are most likely to sue you:
In addition to the state DNC rules and lists, many states have local telemarketer licenses and bonds. Because there are so many exemptions in telemarketing licensing—it’s worth looking into to see if you qualify for a few. Telemarketing Defense Attorney Eric Allen tells us more...
