Talk about job security—or lack of it! Many compliance officers don’t seem to appreciate the precarious position in which their livelihood has been placed. You’re on the hot seat. Your safety, future, income, car payments—life as you know it—are at risk, along with your company’s future.
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Aren't businss-to-business (B2B) wireless calls exempt from DNC and TCPA List Scrubbing?
As mobile technology advances, businesspeople are becoming increasingly unchained from their desks. More often than not, when a businessperson gives you his number, it’s a cell phone, rather than a landline.
For businesses that want to make sales calls to other businesses, you can never be sure if the numbers you have are wireless numbers or landlines. The reason that’s a problem now is that—as of Oct. 16, 2013— the Telephone Consumer Protection Act (TCPA) rule against calling cell phone numbers with automatic telephone dialing systems (ATDS) applies to business-to-business calls.
I just attended a webinar where 20% of the attendees were engaged in active TCPA Litigation. Boy did that get my attention. Speakers Nick Whisler from Mac Murray, Petersen & Shuster LLP; Geoff Mina, CEO and Founder, ConnectFirst; and Ryan Thurman from DNC.com offered up some critical compliance advice and tips—especially when put on the spot with unrehearsed real-world “we could go out of business over this” issues and answers. If you missed it, read on and re-visit with me…
“The FCC recommends that callers check their call lists against available third-party databases of reassigned wireless numbers.” From the controversial TCPA Declaratory Ruling July 10th, 2015. [Click Video]
If your business is making outbound sales calls, you'll want to "scrub" cell phones. (The process of identifying and archiving cell records on your calling lists.) The Telephone Consumer Protection Act (TCPA) Cell Update changed the law on October 16th, 2013 when all cellphones, both business and consumer, were put under the "must have written permission when using auto-assisted dialing to call" rule. More and more American consumers are leaving their landlines behind in favor of a cell phone-only lifestyle, so the concept of the cell phone as “personal space” remains strong.
To the point where consumers react much more negatively to telemarketing calls to their cell phones than they ever did to calls to their landlines. And, these same consumers are becoming educated. If they feel their lives have been disrupted by businesses calling their cell phones, consumers will complain.
Believe it or not, we still get calls every day from both captive and independent insurance agents and their offices wondering how the Do Not Call Laws apply to them, how to protect themselves, and what happens if something goes wrong.
Setting yourself up for needless TCPA lawsuits? Join the club. Many companies aren't properly identifying previous litigants, and getting hit with class actions for millions. That's big time money. Luckily, there's a way to still call your good prospects, without compromising your calling lists.
If you're a Debt Collector looking to increase cell phone penetration - you know TCPA compliance fines can put you out of business. Reaching out and interrupting consumers with your call can cause complaints. And big money. And live associate calling is expensive. But Direct-to-Voicemail Ringless Broadcasting sends one voicemail to thousands of consumers quickly - without ringing the phone and without charging for the call - and without causing complaints!
And straight to voicemail enterprise technology carries TCPA, FDCPA and FCRA compliance a step further - by never touching the wireless network at all! Here's what you need to know.
Are you setting yourself up for Do-Not-Call and Telephone Consumer Protection Act (TCPA) lawsuits?
So you have your compliance policies, procedures and enforcements in place. Your team is making calls. But where is the most exposure to DNC and TCPA suits? – As a company letting call centers and fulfilment houses call on your behalf, you’re responsible for vendor oversight – but what do you even look for there?These are the groups that are most likely to sue you:
You’ve been assigned the compliance chores for your company. The first thing you found out was the Government’s definition of a telemarketer, “Anyone that uses the phone!” That was a shock to your boss, who’s been ignoring compliance policies for years. Always solves problems in house. And cut his teeth on communicating anywhere and anytime he wants.
